Scope

These terms govern orders placed through PharmaAccess and apply in the version current at the time an order is placed.

Placing an order means accepting them. If anything here is unclear, write to us before ordering.

How a contract is formed

Products displayed on the site are not an offer in the legal sense. They are an invitation to place an order.

The offer comes from you, when you confirm an order. An automatic acknowledgement of receipt does not by itself form a contract.

A contract is formed when we confirm that the order has been accepted for fulfilment, or when the goods are dispatched.

We reserve the right to decline an order — in particular where a product is unavailable, where the details given are obviously incorrect, or where there is a reasonable suspicion of misuse.

Prices

Prices shown include applicable taxes. Delivery is shown separately and appears in the basket before you confirm.

The price binding on an order is the one in force when the order is placed. Later price changes do not affect orders already placed.

We reserve the right to correct obvious pricing errors. Where that happens we tell you before fulfilment, and you may withdraw from the order.

Payment

Available payment methods are shown at checkout. Fulfilment begins once payment is confirmed.

Payment is handled by an external provider. We do not store full payment card details.

If payment is not completed within a reasonable period, the order may be cancelled.

Delivery

Goods are sent to the address given in the order. Any delivery timeframe shown is an estimate rather than a commitment to a particular day.

We are not responsible for delays caused by the carrier, by network congestion, by customs checks or by events outside our control.

Further detail is in the delivery conditions.

Cancellation

For a distance purchase there is a right to cancel within fourteen days of receiving the goods.

That right does not extend to medicinal products supplied in sealed packaging where the packaging has been opened after delivery, for reasons of health protection and hygiene.

The full conditions and the procedure are in the returns policy.

Complaints

Statutory rights in respect of defective goods apply. Report anything damaged, incorrect or incomplete as soon as possible, with the order number and a description of the problem.

A photograph speeds up resolution considerably.

Customer obligations

• Give accurate and current details
• Check the delivery address before confirming
• Read the product information and the leaflet
• Use products as intended
• Do not resell or pass medicines to third parties

Orders may be placed only by adults.

Liability

Information on the site is for information only and does not replace advice or examination. We are not responsible for the consequences of using products contrary to their intended purpose or against stated contraindications.

We are liable as provided for by law. We do not exclude or limit liability to any extent the law does not permit.

Intellectual property

Text, layout and images on the site are protected. Copying or republishing them without permission is not allowed.

Changes to these terms

These terms may be amended. Each order is governed by the version in force when it was placed.

Final provisions

If any provision proves ineffective, the remainder stays in force.

Questions about these terms go to [email protected]

Delivery goes anywhere in the UK, in plain outer packaging with no logo and no product name on it. How long it takes depends on where it is heading and which service you picked. Prices are in pounds.