Write to us

Email is the quickest way to get something resolved. We answer questions about orders, delivery and what is in stock.

Contact address: [email protected]

What we can help with

• Order status and parcel tracking
• Changing a delivery address, before the parcel is dispatched
• Availability of a particular product or strength
• Payment problems
• A damaged parcel or a missing item
• Returns and complaints

What we cannot settle by email

We will not advise which product you should take, or at what strength.

We do not know your medical history, your test results or what else you are taking. Guessing about that would be irresponsible.

If symptoms persist, keep returning, or worry you, that is a situation for someone who can examine you.

What makes it quicker

If your message is about a specific order, include the order number and the email address used to place it. Without those, finding it takes longer.

For a damaged parcel, a photograph usualy lets us settle the matter in one exchange.

We reply as quickly as we can. At weekends and over holidays it may take longer.

If something arrives damaged anywhere in the UK, send the order number and a photograph the same day. We replace free of charge or refund in pounds. Do not use medication from a damaged blister.